Last updated on July 30th, 2019 at 10:21 pm
The Samsung S10 has an inbuilt fingerprint scanner, which is a bit classy. However, on the other side, it is very difficult to identify what the real issue is when the fingerprint scanner stopped working on Samsung S10. Before proceeding to fix fingerprint not working on Samsung S10, remove the thin plastic layer added by Samsung.
In addition, if you have any other problem with your Samsung S10, then you can describe us. And please be clear about what the real issue is so that we can find the best solution to fix that problem permanently.
Here’s how to fix fingerprint not working on Samsung S10,
Fix #1: Press a little harder
Though the fingerprint scanner in Samsung S10 is quite robust, sometimes it fails to detect your finger and shows the error. At that time firstly you must try to press a little harder and check if Samsung S10 is detecting your finger or not? Moreover, the fingerprint will work even if the screen or your finger is wet as uses sound waves off the skin to read the fingerprint.
Fix #2: Remove screen guard
If you are using the third party screen protector on Samsung S10, then make sure it is thin and light. The cheap screen protectors are not the perfect choice for such a delicate screen. So I would suggest you to remove the screen protector if any and then check if fingerprint scanner not working on Samsung S10 is resolved or not. As you know, Samsung already gives a small thin layer of plastic on the screen when you buy the brand new device. Besides, if you remove that thin plastic layer, the sensitivity and responsiveness will improve thoroughly.
Fix #3: Check for Updates
As we tell you to keep updated your devices whenever the update is available. If you refuse to update, the issues like Samsung S10 not detecting fingerprint can arise. Those updates are meant to enhance the productivity and performance of your valuable device. Normally, when an update is available you will receive the notification regarding the pending update. Or you can check manually by following the below steps,
- Open the Settings
- Scroll down and tap About Phone.
- There, select Software information.
Fix #4: Re-add the fingerprint
Due to system malfunctioning sometimes the device faces difficulties while reading the fingerprint. So if you are ready to remove and add new fingerprint then make sure to move your finger in every direction for the accurate fingerprint. Learn how to remove and add new fingerprint on Samsung S10.
How to Remove Fingerprint on Samsung S10
- Go to the Settings
- Tap Biometrics and Security.
- Tap Fingerprints.
- Enter the Password/PIN/Pattern, whatever you have added.
- Now, you have to select the fingerprint and tap Remove.
You must read these tips before setting the Fingerprint on Samsung S10,
How to Add Fingerprint on Samsung S10
- Launch the Settings
- Locate and tap Biometrics and Security.
- Select Fingerprint.
- Now, you have to set the PIN/Password/Pattern for security purpose. If you have set already then skip this step.
- Follow the on-screen instruction and set up the fingerprint scanner.
- Lastly, tap Done.
- Rename the Fingerprint if you want or skip.
Fix #5: Turn on Screen Sensitivity
After trying all the four troubleshoots, still facing fingerprint not working on Samsung S10, then you might want to increase the screen sensitivity. This is how you can do it,
- Go to the Settings
- Locate Display and open it.
- Swipe down and tap Touch Sensitivity.
- Toggle on the Touch Sensitivity.
Fix #6: Perform Factory Reset
When you perform a factory reset on Samsung S10, all the glitches and bugs will get removed from the system along with the stored data. Although you will come to know whether it is a software related issue or hardware. Keep note that, take a backup before factory resetting the device.
- Open the Settings
- Tap General Management.
- Tap Reset.
- Choose a Factory Data Reset.
- Carefully read the information and tap Reset.
- Lastly, confirm by tapping Delete All.
Fix #7: Contact Samsung Support
Now according to my experience after trying all the above tricks the fingerprint should start working normally unless there is any hardware issue. So if the fingerprint isn’t working on Samsung S10, then don’t be late and contact Samsung Support as soon as possible.
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