Fix Can’t Send or Receive MMS on Samsung Note 20, Note 20 Ultra

MMS stands for Multimedia Messaging Service, meaning it can carry your message with media files or say attachment. To send and receive the MMS, you phone should be connected to the network connection. If you can’t send or receive MMS on Samsung Note 20 and Note 20 Ultra this article is for you.

We’ve covered the best possible solutions to deal with the MMS issues on the Samsung phones, I hope one of these tricks will work for you and get rid of the problem.

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Fix MMS Not Working on Galaxy Note 20 and Note 20 Ultra

Check Network Connection

To send or receive MMS on Samsung Note 20 and Note 20 Ultra, the device must be connected to the internet connection, whether it is Mobile Data or Wi-Fi. Carrier operators do take charge to send the MMS, or in some cases, people take special plans to use the MMS services.

  • Pull down the Notification bar and tap on the Mobile data. When the Mobile data is enabled, the button appears in blue color.

Now follow the same steps to share the MMS like you always do.

Force Restart the Device

Another basic thing to do is force restart your device. It is always recommended to restart the device once in a week, to avoid app crashing and system failures like this. If you haven’t restarted yet, here’s how to force restart your Galaxy Note 20 and Note 20 Ultra.

  • Press and hold the Power button and Volume down button until you see the SAMSUNG logo displays.

Did you see the Error Code?

Often our smartphones show an error code on system failures or app crashing that helps developers to deal with that problem precisely.  So, my question is, do you see any error code while sending the MMS? If yes, then note it down.

Ask your friend or Google the same error code to find the exact solution.

Update Device and Apps

At this stage, it’s quite important to know your Galaxy Note 20 is up to date with the latest software available or not. Often outdated software causes irregularities with the applications.

Besides, keeping all the apps is also necessary. Connect your device to the Wi-Fi network and follow the steps.

  1. Open Google Play.
  2. Tap on the hamburger button.
  3. Hit My apps & games.
  4. Tap Update All.

To update Software,

  1. Go to the Settings app.
  2. Search Software update.
  3. Download and install software update if available.

Force Stop Messages App and Clear Cache/Data

If all the apps and software are already updated to the latest version, then force stop the Messages app and clear cache and data. This will reset the Messages app to the default settings, clearing the cache files that might be corrupting the device.

  1. Open the Settings app.
  2. Tap on Apps.
  3. Find Messages
  4. Tap Force stop on the lower screen.
  5. Then, hit the Storage
  6. Tap Clear data and Clear cache.

Reset Network Settings

The next thing to do is Reset network settings of the Note 20, Note 20 Ultra. All the network related settings and cache will be removed on resetting network settings. So, if in case, network cache is corrupted and not allowing you to send MMS on Galaxy Note 20, there’s a good chance of fixing the problem.

Though, the Wi-Fi Passwords, VPN settings will be reset, after resetting network settings.

  1. Open the Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Select Reset network settings.
  5. Read the screen and tap Reset settings.
  6. Again tap Reset.

Reset App Preferences

When you Reset App Preferences, it applies to Disabled app, Disabled app notifications, Default applications for actions, Background data restrictions for apps, and Any permissions restrictions.

  1. Navigate to the Settings app.
  2. Tap Apps.
  3. Hit the three dots on the top-right corner.
  4. Tap Reset app preferences.

Check Storage

If you’re unable to receive the MMS on Samsung Note 20 Ultra or Samsung Note 20 then I’d strongly recommend verifying the storage. Sometimes due to insufficient storage MMS are not welcomed and of course the Text Messages too.

Delete unused apps, videos, games, photos, and documents, this will make a significant amount of storage on your phone.

Pro Tip: Open Settings app > Apps > Smart switch > Storage > Clear cache and Clear data.

Remove Old Messages Thread

If you have imported the Messages from an old device or using Note 20, Note 20 Ultra for a long time, I bet the Messages app must be the biggest storage hog. Open the Messages app, scroll down through the threads, and delete the ones that you don’t need at all.

You need spare time to do so, but it’s worth it if you’re looking to free up storage and want to keep the device smooth.

Boot Samsung Phone into Safe Mode

Still if you can’t receive or send MMS on Samsung Note 20 Ultra or Samsung Note 20, boot the device in the Safe mode.

  1. Press and hold the Power button.
  2. Touch and hold the POWER OFF option.
  3. Choose Safe mode.

Now try to send the MMS, if it works then exit the Safe mode and again check if MMS is working or not. If not then start deleting recently installed applications from the device.

Factory Data Reset Your Device

Backup the device before performing any steps.

  1. Go to the Settings app.
  2. Scroll down and tap General management.
  3. Tap Reset.
  4. Choose Factory data reset.
  5. Follow on-screen instructions and complete the procedure.

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